Privacy Policy
BizMento (“Company,” “we,” “our,” or “us”) provides a SaaS-based Customer Relationship Management (CRM) platform designed to help businesses manage leads, customers, and communications. BizMento is committed to ensuring that privacy is protected. Any identifiable/personal information which is provided when accessing our Services will only be used in accordance with BizMento’s privacy policy.
This Privacy Policy explains how we collect, use, store, and protect information when you use our CRM platform, website, and related services (“Services”).
Information We Collect
We collect the following types of information:
- Account Information – Name, email, phone number, business details, billing information, and login credentials.
- Customer Data – Information you or your team members input into the CRM (e.g., leads, contacts, communications, notes, files).
- Usage Data – Log data, device information, IP addresses, browser type, and pages accessed.
- Cookies & Tracking Data – To improve user experience, track usage patterns, and provide analytics.
- Third-Party Integrations – Information shared when you connect third-party tools (email, payment processors, calendars, etc.).
How We Use Information
We use the collected information to:
- Deliver and operate the SaaS CRM platform.
- Provide customer support and respond to inquiries.
- Send important updates, notifications, or administrative messages.
- Improve and customize Services through analytics.
- Send promotional communications (with opt-out options).
- Detect, investigate, and prevent fraudulent or unauthorized activities.
Data Sharing & Disclosure
We do not sell personal information. We may share information with:
- Service Providers – Hosting, payment, email, analytics, or support providers that enable our Services.
- Third-Party Integrations – When you choose to connect third-party applications.
- Legal Authorities – If required by law, regulation, or legal request.
- Business Transfers – In case of a merger, acquisition, or sale of assets.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement industry-standard security measures, including encryption, access controls, and monitoring, to protect the confidentiality, integrity, and availability of your data. While no system is 100% secure, we continually update our practices to minimize risks.
Data Retention & Deletion
We will only retain information as long as your account is active or as needed to provide Services. Upon termination, data will be securely deleted or anonymized unless retention is required by law or regulation. You may request deletion of your data by contacting us.
User Rights
Depending on your location, you may have rights under applicable laws (e.g., GDPR, CCPA) to:
- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent for marketing communications.
Cookies & Tracking
We use cookies, pixels, and similar technologies to personalize your experience, analyze trends, and measure campaign effectiveness. You may disable cookies in your browser settings, but this may affect functionality.
Children’s Privacy
Our Services are not directed to individuals under 13 (or under the applicable age of consent in your jurisdiction). We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” updated above. Continued use of the Services indicates acceptance of any changes.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected].